1. Is there a discount for long term boarding?
We currently have no discount (other than the senior discount) as it is common for a cat’s stay to average 1-3 weeks. However, for an extended stay (such as a month or longer) the customer can talk to management about a possible discount.

2. My cat is very spoiled and is used to a whole house (with 4 bedrooms and 3 bathrooms), I don’t want him cooped up in a tiny cage. Can I have the big one?
We offer a wide array of suites to suit each cat’s needs. We can reserve a Kitty Cottage, Large Suite, or Kitty Villa. For a complete description of all our accommodations, please visit our “Rooms & Amenities” page. Otherwise they are first come, first serve. Cats are never cooped up in kennels at The Cats’ Inn, they are allowed to roam in one of our 6 different playrooms between 3-6 hours per day depending on the cat’s preference. This is their world!

3. How big are the suites there?
  1. Single suite downstairs (one cat) is $30.00 a night – great for cats that are out most of the day because they go back in for the night. Single suite size: Depth 2.3ft – Width 2.3ft – Height 2.8ft.
  2. Adjoining suite is $37.00/night (first cat), $35/night (second cat) – perfect for those kitties that enjoy a quiet area with a little bit more privacy. Depth 2.3ft – Width 2.3ft – Height 2.8ft.
  3. The Double suite downstairs (two cats) is $35.00 a night for the first cat and $33.00 for the second cat – this allows siblings or “cat couples” from the same family to be together with plenty of room. Double suite size: Depth 2.5ft – Width 4.9ft – Height 2.10ft
  4. Adjoining Double suite (two cats) is $37.00 a night for the first cat and $35.00 for the second cat – with a sliding round door, kitties have the option to share or stay separate as neighbors. Adjoining Double suite size: Depth 2.6ft – Width 4ft – Height 2.3ft.
  5. The Large suite (one cat) is $38.00 a night – great for cats that are a little more shy or are very large and don’t like coming out to much. Large suite size: Depth 3ft – Width 2ft – Height 2.25ft.
  6. The Kitty Cottage (one cat) is $45.00 a night – for cats that need that little bit of added space and privacy – located in a separate room. Kitty Cottage size: Depth 2.3ft – Width 2.8ft – Height 2.1ft.
  7. The Kitty Villa is $60.00 a night for one cat, $20.00 for each additional cat from the same family – can easily accommodate up to 4 medium sized cats (of the same family), we give them cubbies so they can hide and feel secure. Kitty Villa size: Length 3ft-Width 4.6-Height 3.3ft.
  8. The Townhouse Suite is $50 a night - The Townhouse Suite is great for kitties who like to be away from the crowd and in their own world. Townhouse Suite size: Depth 2.9ft-Width 2.5 ft- Height 2.1 ft.
4. How many cats can stay at the Inn at one time?
It’s hard to say. We are quite busy during the summer and holidays, and we can’t give an exact number.

5. What is the cancellation policy?
All no shows or cancellations the day of for boarding reservations and grooming appointments are $25. On major holidays, such as Christmas, New Years, and 4th of July, we charge $100 if canceled a week or less prior to the boarding reservation.

6. What about fleas? My cat is an indoor kitty – I don’t want it to catch fleas.
We have a “no flea” policy. Any cat that is spotted with fleas will be given Capstar, Advocate ® or Cheristin ® flea control at the parents’ expense. It is always best to apply this when they first come in or at home.

7. My cat likes to sleep with my lucky polka dot t-shirt, can I bring it to put in his cage for his snuggle benefit?
You are welcome to bring any special items that your cat might like. However, please try to label them the best that you can because there is a possibility that it will get lost as we do the laundry every day and The Cats’ Inn will not be responsible for items left behind.

8. Is there a deposit?
A 50% deposit is required for all stays exceeding 14 nights, thereafter payment updates will be charged every 14 nights. We also require your credit card number on file. Due to a long stay, we need to make sure that we are prepared should there be any emergency and your cat needs to be taken to the vet.

9. I need transportation. How much is it?
$45 for up to an 8 mile radius, additional outside. Please go to the “Boarding” tab then the “Services” page to see transportation rates.

10. If my cat needs to go to the vet while he/she is boarding with you, is there an extra charge? Will you take it to my vet?
We will charge for transportation and additional time. If it is a planned visit we will need your credit card information on file. We will try to take your kitty to their original veterinarian and take them to Sage Veterinary Hospital in case of an emergency. $45 for the first hr and an additional $45 for each additional hr.

11. My cat is old and I insist that it does not need to be vaccinated.
Unless your cat is over 9 years old and you have a letter from your vet that recommends that they not be vaccinated any longer, we can exempt them otherwise we must insist that the cat does not board with us unless it is current. All cats other than those exempt must have their FVRCP before they can board – this is for the safety of all our kitties.

12. What is the oldest cat you will accept for boarding?
If your cat is 18 years or older we strongly recommend that your cat board at a vet for their safety and well being. Due to this, we will not be able to accept them here for boarding at The Cats’ Inn. If a cat is 18 years or younger and has multiple health issues, we reserve the right to decline service.

13. What if I am a current customer and my cat is 18 years or older?
If you are a current customer and your cat is 18 years or older, we are now moving towards a new policy of not boarding elderly cats that require closer medical attention. If you wish to still board them with us, we will require a signed permission slip to do so. This permission slip states that you have been strongly advised to board your cat at a vet, for their safety and well being, and that you have chosen to decline this, and have chosen to have your cat board with us at The Cats’ Inn.

14. My cat is an FIV + cat.
The charge for an FIV cat is $35/night. This is because we must keep the cat separated from other cats. Your kitty will still be able to come out and roam, but they will be put into the playroom by him/herself.

15. Will my cat need sedation to be groomed?
Not all cats need to be sedated. Most don’t. Those cats that are unable to be groomed without sedation will need to have the parent bring it in from the vet as we cannot prescribe it. We will administer it if needed. It takes an hour to 2 hrs before the effects of the sedation set in.

16. My cat needs medication, is that a problem? Is there an extra charge?
We are trained to give medications (pills, injections, fluids, etc.). For each medication type (Pills, Liquids and Vitamins) there will be a $2.00 a day charge. For Insulin there will be a $5.00 per day charge. We do charge an added fee of $8.00 for every day that fluids are given. All liquid medication must be premixed before it is brought in.

17. What happens if there is a fire while you are gone during the night?
Our building is set up with a sprinkler system and the Belmont fire department is ~3 miles away. They would respond almost immediately. Plus we have a security and fire monitoring system that is monitored 24 hrs/day. We also have a 24 hour on site camera surveillance system.

18. My kids want to run around the building and play with all the kitties, can they do that?
We must ask that you accompany your kids if they would like to come assist us in finding your cat its suite.

19. What about the fact that I own the world’s cutest kitten?
We will gladly volunteer to spend extra time with your kitten and make sure it has plenty of time out to explore their new surroundings!